These things have changed..
..but these things will always stay the same!
Frequently Asked Questions
Will I be safe to come back to the gym and workout?
Absolutely, we have adhered to all Government guidelines and have dramatically increased our cleaning and sanitisation protocols. We have separated or closed gym equipment to ensure effective social distancing, increased personal cleaning stations, and access to hand sanitiser, and increased our in-club cleaning.
Is 24fit going to be following cleaning and social distancing guidelines?
24fit has implemented all cleaning and social distancing guidelines as per government recommendations. We have also invested in Mandatory staff training on Cleaning best practices for all of our team.
When am I getting billed?
24fit billing commences the day our doors open. If you are usually billed fortnightly on a Thursday, that is unchanged. You will be notified of your first billing date in upcoming notifications from Club Management.
Is my membership still on freeze?
ALL 24fit active memberships were placed on freeze free-of-charge at the commencement of our club's lockdown. All memberships will be become active on the day that we re-open unless otherwise organised with our team. Please email [email protected] if you wish to extend the freeze on your membership until you wish to return.
I cancelled my membership just before you closed, do I need to pay a joining fee if I want to re-join?
Firstly, welcome back! Please contact your local club by phone or email to speak about your options and to book an appointment to get your journey started again.
Can I continue to stay on freeze until I feel ready to come back?
Yes, please contact our Area Manager Laura via email ([email protected]) if you need to stay on hold.
Do I need to bring my own gym towel, or will one be supplied?
Our existing hygiene rules still remain. You will need to bring your own full-sized towel in order to train at 24fit.
Thank you so much for your compassion and support during this time. As small business owners, it means the world to us that you continue to be a part of our fitness family!
- Your 24fit Team